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Edward Lipsett
Explorer
Edward Lipsett
Explorer
Activity
Jun 23, 2024
07:21 PM
1 Upvote
If anyone is still having this problem, see my chat history for the solution: https://community.adobe.com/t5/acrobat-discussions/missing-preflight-profiles/m-p/14698531#M468411
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Jun 23, 2024
07:19 PM
I chatted with Adobe tech help, and they resolved the problem. FYI here's the whole thread: ======================== I have apready tried the solutions discussed here, and none worked: community.adobe.com/t5/acrobat-discussions/preflight-error-unable-to-copy-the-user-specific-settings-then-crashes/m-p/14067782#M427889 Adobe: Hello, I'd be happy to help you today, let me first pull up your account information and access your details. Thank you for your time and patience with us, we appreciate it. I can see that you are facing issues with pre flight profiles missing in Acrobat. I notice you shared a support link which you tried. Just to check, did you try reinstalling Acrobat yet ? Me: I uninstalled, rebooted, ran Acrobat Cleaner, downloaded the latest version via CC, and reinstalled, three times. The test profile I created always remains, and it is the only profie that is ever displayed. Adobe: Do you have any Adobe apps apart from Acrobat installed on the computer which faces the issue? Me: No other CC apps, but Digital Editions 4.5 is installed, along with the required CC items (Creative Cloud and Genuine Service) Adobe: There are Adobe folders within program files, program files(x86), program data and app data If you didnt delete all the adobe folders in these locations, any damaged files associated with pre flight tool would still be present. I can help you perform a complete clean up of the back end adobe folders and then help you reinstall the app and test this if you would like Me: Should I delete CC and Genuine Service, too? Adobe: Sure, please uninstall all adobe apps from the control panel and let me know once done and I will guide you to the exact location for the Adobe folders Me: ADE also? Adobe: Yes, you can reinstall ADE once the isssue with the pre flight tool is fixed Please delete the Adobe folders in the below locations : C: Program files> Adobe C: program files > Common files>Adobe C: Program files (X86) > Adobe C: Program files X86 > Common files> Adobe C: Program Data> Adobe C: User> Username> App data> Roaming > Adobe C: User> Username> App data> local > Adobe C: User> Username> App data> local low > Adobe Then download the direct installer for Acrobat from the below link : helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html Launch Acrobat and sign in and check if the Preflight profiles appear now. ====================
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Jun 19, 2024
07:00 PM
Before you jump on my case, let me point out that yes, I did search for this issue, and yes, I did find lots of responses, and yes, I did try them multiple times, and no, they did not solve the problem. Windows 11, Acrobat Pro. I recently changed my subscription from lots of apps to only Acrobat Pro, and now I have this problem. I've uninstalled, run the Acrobat Cleaner, reinstalled, turned off the security settings, and tried to run both of the preflight functions. Multiple times, with hard reboots. The only profile ever displayed anywhere is one that I made earlier, in an attempt to figure out what the issue was. That profile (library) cannot be deleted, BTW, even by an uninstall or the cleaner. I am only able to run Preflight by using this custom profile, since nothing else is displayed anywhere. Unless I can get that function working there is no reason to subscribe to Acrobat at all. Assuming the explanation provided (security lockout) is correct, it's pretty darn silly of Adobe not to just install the profiles when installing the app in the first place, when you have full admin rights. In any case, if I can't utilize that function I will cancel my subscription. Thanks.
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Jun 18, 2024
05:26 AM
1 Upvote
Windows 11, Acrobat Pro. I recently changed my subscription from lots of apps to only Acrobat Pro, and now I have this problem. I've uninstalled, run the Acrobat Cleaner, reinstalled, turned off the security settings, and tried to run both of the preflight functions. The only profile ever displayed anywhere I one that I made earlier, in an attempt to figure out what the issue was. That profile (library) cannot be deleted, BTW, even by an uninstall or the cleaner. I am only able to run Preflight by using this custom profile, since nothing else is displayed anywhere. Considering I am paying a subcription fee for only Acrobat Pro, and I am paying it specifically to use the compliance functions, I would really appreciate any assistance above and beyond what is offered here.
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May 20, 2021
12:21 AM
1 Upvote
イラレの問題として数十年前からその度直していますが、今度は電子書籍にも同じ問題が出ましたので、根本的な原因と解決法を知りたいと思いました。 英語フォントで、例えば、don'tをワードからコピペしますと、よくdon' tのようになります。その「’」が全角文字のようになります。ワードの「’」は引用符(U2018/9)で、アポストフィはU0027です。U2018/9はよくAI, InD, PSなどで同じ問題を起こします。 電子書籍なら、ePubをGoogle Book Reader(Android)で表示すると、同じ問題が見えます。（他のMac, Windows, iOSのアプリやKindleなどで問題になりません） https://ja.wikipedia.org/wiki/%E5%BC%95%E7%94%A8%E7%AC%A6 参照 もちろん、U0027を使えば問題ありませんが、英文として綺麗なのはU2018/9です。また、当然ですが、英語版のイラレにこの問題はありません。 この問題の根本的な直し方、ありますか？
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Oct 25, 2020
07:33 PM
Thank you, Manan. I understand the difference between install and activate; my apologies for not being more precise in my question. Fortunately, you answered it anyway! Edward
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Oct 24, 2020
09:25 PM
I'm having some problems with an iMac (10.15.7). I have an Adobe subscription in my current user account. If I create a new user account on this same machine, will I still be able to use my Adobe subscription? Or will it count as a second seat?
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Sep 09, 2020
12:32 AM
InDesign 15.1.2、MacOS10.15.6です。 数ヶ月ぶりに日本語レイアウトを作ろうとしたら、テキストボックスは横組みと横組みパスツールの二つしかありません。ドキュメントやスタイルで日本語、中国語、韓国語は言語としてはリストアップされていません。 昔の日本語縦書きレイアウトを開いたら、日本語は正しく表示されていますし、言語リストに日本語が載っていますが、テキストツールは横書きしかありませんし、中国語と韓国語は消えています。 要するに、CJK関連の機能が消えた感じです。 （メニューなどはもちろん日本語のままです） どうなっていますか？
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Jun 28, 2018
10:27 PM
The problem is in the DOCX header information somewhere. It is not a glyph problem, and has nothing to do with lang settings. If the DOCX file is saved as a DOC file, the problem goes away. I am trying to find out what OS/Word versions were used to make those three files.
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Jun 28, 2018
01:30 AM
I've narrowed the cause down to something in the DOCX>InD text input process. After setting up the page layout in InD, there is something in the DOCX source file (for only 3 out of about 20 files in this book) that causes the problem. If the same content from the DOCX file is manually placed into the InD document instead of importing, the problem does not occur. I'm trying to find out what is special about those three DOCX files now, and what import setting can be used to make it go away.
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Jun 27, 2018
08:32 PM
Since the InD>ePub process is handled by InDesign, my assumption is that there is something in the InD file itself -- a text frame definition or something -- that is causing this to happen. Perhaps it can be resolved in the XHTML files, which is nice, but it won't resolve the underlying cause, or make it possible to stop it from happening again.
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Jun 27, 2018
07:26 PM
I've been laying out books for paper printing in InDesign.cc for years, and repurposing the same data for ebook editions. After the paper layout is complete, I change a number of things for the electronic version, output to ePub, and then manually edit the XHTML, OPF, NCX, etc. files. It works reliably, although I still have to replace any bitmaps with high-res bitmaps in the epub/IMAGE folder before compiling into the final epub. I ran into a new problem yesterday that I cannot figure out a way around or through. Almost all of the books I make are overwhelmingly English, with scattered Japanese phrases here and there. They all display in ADE, iBooks, Calibre (and even Kindle, after conversion to MOBI) fine. The new problem has appeared ONLY when displaying a spread (2 pages at once) for this particular book in ADE. (The same 2-page spread in iBooks does not show the same problem, and the ebook works normally on all players when displaying only one page at a time.) Every other epub I have made shows the pages in normal left-to-right order; page x on the left, page x+1 on the right. Perfectly normal. This file, and ONLY this file, displays page x on the right, and page x+1 on the left. This is normal behavior for an epub file written in Japanese, especially vertical Japanese, but as I've said this book is overwhelmingly English, with scattered Japanese phrases all marked with XHTML lang tags (ja-JP). The OPF file lists both languages in metadata: <dc:language>en-US</dc:language> <dc:language>ja-JP</dc:language> My assumption is that there is some bit of code somewhere that ADE looks at (and iBooks doesn't) to determine if an ebook should be displayed in left-to-right or right-to-left mode when displaying two pages at a time. I've tried changing a whole lot of things in the OPF and CSS files, with no luck. Does anyone have any idea what might be happening here, and most importantly, how to make it go away short of trying a whole new layout? Thanks for your time.
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May 28, 2018
05:25 PM
Well, it's a standard MacOS installation, with nothing that should interfere with keyboards or Adobe... I suppose I could spend a week tearing it all down and rebuilding everything and possibly kill whatever is causing it, but I'd really much rather spend that week working on things I have to do. I may end up paying for it later when the whole thing goes bonkers, but such be life.
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May 25, 2018
07:27 PM
1 Upvote
The set-up you show (thank you for going to all that trouble) is exactly what I've been doing. It turns out that it only works the right way when I use Shift-Option (maybe that maps to Shift-Alt on Windows?). But it DOES work with Shift-Option, so I guess the problem is solved! Thank you all for your help; you've saved me quite a bit of aggravation, and with luck I'll even remember it the next time I have to do it.
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May 25, 2018
06:29 AM
Yup, did all that. Several times, in fact.
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May 25, 2018
03:27 AM
1 Upvote
I didn’t (intentionally or knowingly) click Answered, and there doesn‘t seem to be any way to remove it. In any case, MacOS 10.12.6 with the subscription to InD.cc, which it is always up to date. The safest assumption is that I’m overlooking something, doing something silly, etc, but it ain’t working!
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May 24, 2018
09:15 PM
1 Upvote
Nope, I've tried multiple variations, and always get one of the above two results.
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May 24, 2018
07:39 PM
Well, either your system is different from my system, or I'm having pretty severe comprehension issues today. I created a new spread document, without primary master frames. I opened the master page, created two independent text boxes, one on the left page and one on the right page. They are not linked. I added 300 pages to the first page, all using the same MasterA I just modified. If I load text into the left frame on page 2, it fills the left frame, but only on that single page. If I load text into the left frame on page 2 with the shift key down, it ignores my text box and creates a new text box filling to the margins defined in setup, and flowing onto every page normally, regardless of left or right. So either our systems work differently (MacOS, native Japanese environment, InD.cc), somebody forgot to include a step, or I'm an idiot.
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May 24, 2018
06:52 PM
In other words, manually link every single text frame on 300+ pages. Unless I've misunderstood your comment somehow. I just tried it, again, to be sure...
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May 24, 2018
06:33 PM
I need to make a bilingual book, with one language on all verso pages, and the other language on all recto. The two languages are in separate files. It would be enormously easier to flow text into the verso pages, and have it automatically fill the verso pages as needed, then flow the other language into the recto pages. After that I can just go back and make sure page breaks and other formatting is as appropriate for each spread. There doesn't seem to be any way to accomplish this except by manually linking every single text frame on all 300+ pages... Any suggestions?
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May 15, 2018
10:13 PM
OK, I tried this again, once with primary text frames on and once off. Then created new left and right text frames, not linked to each other. I then tried flowing text into page left 2. When the primary text frame is on, text flows normally left2 right 3 left4 right 5 When the primary text frame is off, text flows into left2, and stops. I have to manually link to left 4, etc. So apparently I'm still doing something wrong. Can you attach a sample file here?
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May 15, 2018
04:44 AM
I thought I had tried that with poor results... but I shall try it again to see if I did it right the first time! Thanks, Ariel.
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May 15, 2018
01:08 AM
I know how to manually link text frames on master pages, and individually between individual page layouts. It would be enormously convenient if I could make a master page with automatically connecting text (like the primary text frame) running vertically down all left-hand pages. A similar set-up for all right-hand pages. When I flow text into the left-hand page, it fills page 2, then 4, then 6 etc.And obviously when I flow text into the right-hand page it fills all the odd-numbered pages. If I create a new page (or spread), it automatically links to the left- and right-hand text links. Is there any way to accomplish this in InDesignCC? (I'm on a Mac if that matters) I would prefer not to have to do it all manually if I can avoid it... Thanks for your time!
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Jan 11, 2018
04:51 PM
1 Upvote
Thank you, Sue. A reasonable extension of her suggestion, which seems quite useful. It is easy enough to define a procedure for making the print and ebook editions, bypassing all the downstream decision-making (and hopefully most of the errors!). I'll give it a try.
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Jan 10, 2018
06:44 PM
1 Upvote
Thank you to everyone. Unfortunately nobody had any amazing surprises for me, but some good ideas came up. I'm used to managing things in FileMaker, where this sort of thing is trivial, and was really hoping InDesign might offer an elegant solution. Edward
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Jan 10, 2018
05:21 PM
An interesting idea, thank you. Given that there are only about a dozen entries in this TOC there isn't much point in investing the effort: it would be quicker to just revise the information in the TOC manually. I was hoping there was a way to set things up so it could be handled automatically by InD in this and future books. Getting a working script and modifying it as needed for future books is certainly a possibility for future use, though!
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Jan 10, 2018
04:56 PM
Yes, I'd considered doing that, and have used in for an indexing issue in the past. The problem is that these files will be used to make the ebook as well, and it would be nice to find a way to avoid introducing content that has to be scraped off again later. Even if the generated TOC isn't used in the ebook, the hidden text will still be in the file unless I go back and manually delete them all.
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